Reduce Response Time : The average First Response Time (FRT) for a live chat in all industries is 1 minute and 36 second s. Here are the top 5 reasons, why you should use WhatsApp bots for your business:ġ. Deploying chatbot on platforms like WhatsApp enables businesses to assist their customers wherever they are, with ease. In fact, 67% of consumers prefer using messaging apps when interacting with a business. WhatsApp as a messaging channel has gained popularity amongst today’s digital customers. To see the example of the WhatsApp chatbot from Freshchat, click on the banner below. WhatsApp chatbot is available with WhatsApp Business API and is initiated when a user messages your business. The response can be in the form of a message, image, buttons, or a video to help your customers in real-time. This article will help you understand what a WhatsApp bot is, how it can help your business, how to build a WhatsApp chatbot without writing a single line of code, and – last but not least – all the tools you’ll need to set-up WhatsApp chatbots for your business.Ī WhatsApp chatbot (WhatsApp bot) is a computer program designed to automatically answer customer questions about your products and services, share content, and send notifications regarding orders, payments, shipping on WhatsApp. Instead, if you are an existing user of WhatsApp Business API or want to begin now, you will need to use a chatbot builder to create customized bots and deploy these bots into WhatsApp through a partner such as Freshchat. The only problem is that you can’t directly build chatbots within WhatsApp itself. It’s clear that adding WhatsApp and chatbots can boost your support efficiency, but the benefits are significantly multiplied by creating chatbots in WhatsApp itself. Meanwhile, 90% of the businesses that use chatbots in their support strategy report faster complaint resolution and happier customers, as many of the most frustrating aspects of support like waiting for an agent or having to repeat purchase details are done away with.² Well, 64%¹ of people (including me) prefer messaging over emails or phone calls, and in an era where WhatsApp has more than 2 bn users in 180 countries, reaching out to customers on their preferred messaging channel has become more critical than ever. What is your go-to channel to reach out to a business – email, call, or real-time messaging apps like WhatsApp?

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